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Contact Us
We’d love to hear from you! We’re here to answer your questions, listen to your suggestions, or help with your timepiece needs.
Get in touch
We’re here to answer your questions and listen to your suggestions.
Richmond, VA
(571) 420-4482
[email protected]
Social Media
YouTube @twelvetimepiece
Instagram @twelvetimepiece
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I was completely clueless when it came to buying a watch, but I knew I wanted something special for my husband as a wedding gift. I came across this business, and I’m so glad I did! From the moment I walked in, the staff was incredibly helpful and patient with me. They asked about my husband’s style and preferences, and they guided me through a selection of beautiful, high-quality watches.
Haley H
/
2 months ago
★ ★ ★ ★ ★
Frequently Asked Questions
How can I contact you?
You can reach us via phone (call or text), email, social media, or through the contact form above.
(571) 420-4482
How do I purchase a watch from you?
Simply browse our inventory, contact us to confirm availability, and follow our seamless payment and shipping process.
Our six step process can be found on our about page.
How can I sell my watch to you?
Submit details about your watch, and we’ll provide a competitive offer based on its condition and market value.
Visit our buy-sell-trade page for more information.
What payment methods do you accept?
We accept bank wires, Venmo, PayPal, Zelle, cash, and crypto (BTC, ETH, USDC) with proper verification.
Do you offer insured shipping?
Yes, all watches are shipped fully insured. We video tape all packaging and unboxing.
Are all watches authentic?
Yes, we guarantee 100% authenticity, and every watch undergoes thorough inspection before sale.
Where are you located?
We’re located in Richmond, Virginia. Our business is registered to the state of Virginia. We operate primarily online but can arrange in-person transactions via appointment.
Do you offer financing or payment plans?
At this time, we do not offer financing. We do accept multiple forms of payment for flexibility.
Do you accept trades?
Yes! If you’re looking to upgrade, we can evaluate your watch and offer a trade-in value towards your purchase.
Do you require KYC for crypto payments?
Yes. All crypto transactions require KYC verification and a background check before approval.
Please visit our cryptocurrency guidelines and contact us with any questions.
What if I receive a watch and its not as expected?
If your watch doesn’t meet expectations, let us know immediately – we stand by our products and will make it right.
Can I get additional photos or videos of a watch before buying?
Absolutely! We provide high-quality images and videos of the actual product so you can buy with confidence.
Ready to Get started?